GenAI

implementation partner for Google Cloud

7

of the 25 largest US retailers leverage our digital engagement services

31

Fortune 100 enterprises co-innovate with us

20+

best-in-class digital engagement solution providers partner with us

$10B+

digital revenue improvements achieved

Digital engagement services

Choosing Grid Dynamics as your digital engagement technology partner means connecting with a forefront innovator in enterprise AI and a recognized Google Cloud generative AI implementation partner. Our approach, refined through extensive co-innovation with leading retailers and Fortune 500 companies, focuses on transformative omnichannel experience strategies. We bring a wealth of knowledge from our partnerships with top-tier digital engagement solution providers, all aimed at enhancing your revenue through modern technology and tailored solutions.

 

Omnichannel commerce engineering

Embark on a transformative journey through omnichannel commerce engineering, where the principles of composable commerce and MACH architecture converge to revolutionize your digital ecosystem.

Omnichannel commerce engineering
 

Customer analytics & personalization

Leverage machine learning and advanced analytics to seamlessly optimize billions of micro-decisions concerning customer experience, personalization, message targeting, and timing.

Customer analytics and personalization
 

AI-driven search & experiences

Experience AI-driven search capabilities that streamline the discovery process and curate personalized experiences, ensuring every interaction is tailored to individual preferences and needs.

AI-driven search and experiences
 

User interface and mobile app engineering

Unlock the potential of user interface and mobile app engineering to create seamless, intuitive, and visually captivating user experiences across all platforms. Enhance your digital presence and deliver unique value to your customers through meticulously crafted mobile applications with intuitive user interfaces, seamless functionality, and cross-platform compatibility.

User interface and mobile app engineering

Our digital engagement technology partners

Google Cloud logo
AWS logo
Microsoft logo
Commercetools logo
Lucidworks logo
Contentstack logo

Google Cloud logo
aws logo
Microsoft logo
Commercetools logo
Lucidworks logo
Contentstack logo
fluentcommerce logo
Algolia logo
Contentful logo
evinced logo
Broadleaf logo
Sitecore logo
mirakl logo
Bloomreach logo
Blue Yonder icon

Case studies

Digital engagement starter kits

Get started on your digital engagement journey with our range of reference implementations, designed to streamline implementation and accelerate time-to-market

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STARTER KIT

AI Focus Groups Starter Kit

Accelerate the integration of Google Cloud Discovery Solutions into your commercetools platform for the smoothest and fastest upgrade of search experience across all channels.

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STARTER KIT

commercetools Composable Commerce Starter Kit

Grid Dynamics teamed up with commercetools to simplify and accelerate the implementation of a best-in-class composable commerce platform for forward-thinking digital commerce enterprises.

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STARTER KIT

Generative AI Product Design Starter Kit

The starter kit provides Generative AI models for rapid prototyping of new product designs based on sketches, references, and textual descriptions. Product designers can leverage these capabilities to facilitate ideation sessions and create design variants in the blink of an eye.

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STARTER KIT

Composable Commerce Help Desk Starter Kit

The Composable Commerce Help Desk starter kit empowers businesses transitioning from monolithic suites to composable ecosystems with robust and customized customer support capabilities. It seamlessly integrates Freshdesk, a market-trusted customer support solution, with commercetools’ e-commerce platform, leveraging MACH architecture best practices. From managing customer profiles to canceling orders, initiating refunds, and more, the kit provides businesses with the flexibility and extensibility to meet unique needs and evolving customer expectations. Watch the demo to see how it can transform your customer support experience!

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STARTER KIT

Google Cloud Discovery Solutions Starter Kit

Migrate to Google Discovery Solutions services with us Every retail environment is unique, with specific discovery solutions requirements and customer experience needs. In order to get maximum ROI, faster speed to market and optimal value out of your retail search solution, you need a trusted partner with deep retail search expertise, optimized integration methodologies and

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STARTER KIT

AWS OpenSearch Starter Kit

In the last 10 years, we designed and implemented numerous product search, catalog navigation and recommendations solutions for leading retailers and brands. Our customers enjoyed double-digit improvements in click-through-rates and order conversion rates.

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STARTER KIT

Grid Dynamics & Lucidworks

Deliver the AI-powered personalization that drives truly compelling customer experiences

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Our clients

American Eagle logo
Kohl's logo

HI-TECH

Yieldmo logo

RETAIL

Kohl's logo
Neiman Marcus logo

MANUFACTURING & CPG

PepsiCo logo

FINANCE

Contact us to discuss your project

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VOICES OF SUCCESS: WHAT OUR CLIENTS SAY

Discover why Fortune 1000 enterprises trust us with their business

Learn more

Explore digital engagement insights across industries

All industries

Cross-industry

Learn how our digital engagement services can be leveraged across multiple industries

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Four ways conversational AI transforms digital experiences

Four ways conversational AI transforms digital experiences

Elevate your e-commerce strategy with Conversational AI. Explore technical advancements and practical use cases in our comprehensive whitepaper.

Top Ten AI Trends 2024

Top Ten AI Trends 2024

Explore 10 pioneering AI trends, uncover the power of generative AI, and witness how Grid Dynamics is spearheading innovation.

Composable commerce concept for SAP

Modernizing SAP Commerce Cloud: The case for composable

Modernizing SAP Commerce Cloud: The case for composable

SAP Commerce Cloud (formerly SAP Hybris) has been a widely adopted commerce platform for over a decade. Throughout the 2010s, it was consistently rated as a leading solution in the market, providing retailers with a solid platform for efficient e-commerce operations. However, the digital commerce explosion in the 2020s introduced a paradigm shift in terms

Cover Customer Support capabilities

Supercharge your composable business ecosystem with a customer support starter kit

Supercharge your composable business ecosystem with a customer support starter kit

Composable commerce has emerged as a transformative approach to e-commerce that offers unprecedented flexibility and scalability to businesses. Where traditional monolithic suites burden organizations with unused features and an inflexible software ecosystem, composable commerce unlocks a ‘best-for-me’ approach to building your digital commerce ecosystem with hand-picked packaged business capabilities (PBCs), combined and reconfigured to meet

A young woman with black hair is drafting content strategy

Search and content: Your secret weapon for customer acquisition in 2024

Search and content: Your secret weapon for customer acquisition in 2024

Discover how the Contentstack, Constructor, and Grid Dynamics partnership can transform your customer acquisition strategy with an expertly integrated search and content approach.

Digital Commerce

Learn how our digital engagement services create delightful e-commerce customer experiences

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E-commerce trends for 2024

E-commerce trends for 2024

Explore the top 6 technology trends in e-commerce that blur the line between physical and digital experiences using a MACH-based flexible business model, AI-powered personalization, and unified customer data. Download this e-book to uncover how each trend promises tailored shopping journeys for every customer, and discover actionable steps to leverage them for business growth.

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Revolutionizing product visualization with generative AI

Revolutionizing product visualization with generative AI

Discover how brands can leverage Generative AI to transform the way they produce content and visualize products.

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Virtual Try-On Experiences: GenAI Strategies

Virtual Try-On Experiences: GenAI Strategies

Discover how GenAI transforms virtual try-ons in retail. Learn about its different applications and how it enhances customer experience and boosts sales and AOV

a color in clothes changed by generative AI

Applications of generative AI in digital commerce part 1: Content

Applications of generative AI in digital commerce part 1: Content

From generating realistic product previews and re-contextualizing products in various scenarios, to simplifying product attribution and crafting optimized SEO metadata, generative AI is leaving its mark across an array of domains.

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Composable commerce 101: A guide for luxury retail brands

Composable commerce 101: A guide for luxury retail brands

The article discusses how luxury retailers are using composable commerce, which involves integrating various technologies like AI, ML, AR, and VR, to create personalized and convenient experiences for consumers. It explores the benefits, best practices, and techniques of composable commerce for luxury retailers.

Pharma

Learn about our groundbreaking digital engagement innovations in the pharma and life sciences sectors

Pharma industry trends

Pharma Industry in Focus: Top 5 Data Science and AI Trends for 2024

Pharma Industry in Focus: Top 5 Data Science and AI Trends for 2024

Discover the top 2024 pharma industry trends that will impact pharmaceutical companies. Read more about what's coming next to stay ahead of key developments

Pills as a book cover

Shaping the customer-centric future of pharma with composable commerce

Shaping the customer-centric future of pharma with composable commerce

In the pharma industry, composable commerce acts as a powerful alchemist, blending potent ingredients into a personalized elixir of success. Like a skilled alchemist mixing precise elements to create transformative potions, composable commerce seamlessly combines diverse digital capabilities, empowering pharmaceutical companies to adapt, innovate, and deliver tailor-made experiences to their audience. Just as an alchemist’s

Pharma

Maximizing AI's full potential in pharma: Shifting from pilots to strategic integration

Maximizing AI's full potential in pharma: Shifting from pilots to strategic integration

In a world where artificial intelligence (AI) is transforming industries, the pharmaceutical sector faces unique challenges in fully embracing this technological revolution. Often, the industry experiences a multitude of isolated AI pilot projects that struggle to transition into full-scale production. Pharma executives and industry leaders have recognized the need for a strategic vision when harnessing

Generative AI in pharma and life sciences: pragmatic applications and outcomes

Generative AI in pharma and life sciences: Pragmatic applications and outcomes

Generative AI in pharma and life sciences: Pragmatic applications and outcomes

The pharma and life sciences industry is experiencing a data revolution. As everything becomes more digital, the amount of biomedical data is exploding. This presents an opportunity to tap into valuable insights to advance R&D, manufacturing, marketing, and more. However, companies struggle to effectively analyze all this data. Generative AI is the solution. Unlike analytical

Next Best Action (NBA) to augment customer engagement in Commercial Pharma

Next best action (NBA) to augment customer engagement in commercial pharma

Next best action (NBA) to augment customer engagement in commercial pharma

Pharmaceutical companies are using machine learning to improve their marketing efforts and engage with healthcare providers (HCPs). Next Best Action (NBA) is a customer-centric marketing strategy that uses machine learning to recommend the best product to promote, the best channel to use, and the best type of content for HCPs. By employing NBA, pharmaceutical companies can improve their HCP engagement and make their marketing strategies more customer-centric.

Manufacturing

Learn how our digital engagement services can augment the manufacturing value chain

Manufacturing trends

Manufacturing trends for 2024

Manufacturing trends for 2024

How AI, connectivity, automation, security, resilience, and personalization are redefining the potential of manufacturing

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How generative AI elevates customer engagement in B2C manufacturing and retail

How generative AI elevates customer engagement in B2C manufacturing and retail

Most industry leaders, specifically manufacturers and retailers recognize the immense strategic value of optimized marketing messages and streamlined customer service to thrive in a competitive market. Research shows that 81% of customers are more likely to make repeat purchases after a positive customer service experience, while 72% respond favorably to marketing messages tailored exclusively to

a manufacturing place

Exploring the transformative impact of generative AI in manufacturing

Exploring the transformative impact of generative AI in manufacturing

Optimize design, supplier management, and productivity in manufacturing through generative AI. Get expert insights in our comprehensive white paper. Explore now

A digital go-to-market strategy for forward-thinking manufacturers

A digital go-to-market strategy for forward-thinking manufacturers

A digital go-to-market strategy for forward-thinking manufacturers

The article discusses the shift in the manufacturing industry towards a consumer-to-manufacturer (C2M) model, where consumers can purchase products directly from manufacturers. It also highlights the importance of implementing a comprehensive digital go-to-market strategy, including adopting a composable commerce platform, using AI-powered analytics, and improving customer experience.

Consumer-driven manufacturing requires a consumer-centric customer experience

Consumer-driven manufacturing requires a consumer-centric customer experience

Consumer-driven manufacturing requires a consumer-centric customer experience

This article discusses the importance of customer-centricity in manufacturing and highlights trends such as digitization, the consumer-to-manufacturer model, product-as-a-service, and cross-industry collaborations. It also provides best practices for delivering exceptional consumer-driven experiences, including building a digital ecosystem, adopting an omnichannel approach, personalization, improving the search experience, and leveraging multimedia.

Financial services and insurance

Learn how our digital engagement services are transforming the financial services and insurance industries

Other industries

Learn how technology, telecom, automotive and other industries can leverage our digital engagement services

Churn analytics in the technology and telecom industries using Google Vertex AI

Churn analytics in the technology and telecom industries using Google Vertex AI

Churn analytics in the technology and telecom industries using Google Vertex AI

This blog post discusses the importance of customer retention and provides a reference churn analytics pipeline that helps businesses evaluate churn risk for individual users and recommend personalized churn treatment plans using machine learning models and AutoML capabilities.

Headless CMS: The CX game-changer for Telecom content delivery

Headless CMS: The CX game-changer for telecom content delivery

Headless CMS: The CX game-changer for telecom content delivery

Headless content management systems (CMS) offer numerous benefits for the telecommunications industry, including increased flexibility in design and functionality, easier integration with other applications and platforms, and improved security against cyberattacks. By adopting a headless CMS, telecom companies can deliver personalized customer experiences, respond quickly to market trends, and enhance their digital commerce operations.

Transforming Telecom search and CX with Google Discovery AI and commercetools

Transforming telecom search and CX with Google Discovery AI and Commercetools

Transforming telecom search and CX with Google Discovery AI and Commercetools

The article discusses the concept of composable commerce and the integration of Google Cloud Retail Search into the commercetools platform, offering advanced search capabilities for digital retailers.

Automotive manufacturing

Revolutionizing tire parameter recognition for a leading automotive manufacturer

Revolutionizing tire parameter recognition for a leading automotive manufacturer

Discover how we reshaped tire recognition technology for a leading automotive manufacturer through advanced AI methodologies, leveraging deep learning visual models and seamless integration with AWS.

Automotive experience engineering

How cloud-based automotive experience engineering ensures integrated ecosystems for a superior ride

How cloud-based automotive experience engineering ensures integrated ecosystems for a superior ride

In the past decade, the automotive industry has witnessed a revolution, prioritizing an enjoyable and seamless user experience. Whether it’s EVs, internal combustion engines, or hybrids, performance and quality have become key value propositions of this automotive evolution. With embedded systems taking center stage, a vehicle’s value and success are now defined by its software,

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