Chatbots in retail: Chatbot technology and architecture advance
Chatbots have the potential to revolutionise the retail industry, according to a blog post by Alexey Aylarov, CEO of chatbot platform provider Voximplant. Chatbots can automate responses to customer service inquiries, provide shopping assistance and product recommendations, and find out what questions customers have before and after they buy, and help address them. Aylarov also provides a comparison of chatbot frameworks, and concludes that a well-designed chatbot should help users understand the bot’s capabilities, thus helping them accept the bot and to use it more effectively to achieve their objectives.