Technical Project Manager

Essential functions

• Responsible single point of tech contact for 5-10 primary individual customer portfolios; support the achievement of customer business plan goals, coordinating customer and internal cross functional team members as required
• Hold weekly or bi-weekly meetings with each portfolio customer to manage all technical work streams and requests; ad hoc meetings as needed for remaining customer requests
• Draft high-level technical requirements and drive solutions for customer needs and requests that capture business and tech scope; follow Quiet intake process to ensure successful requirements gathering all the way to task/project/product completion
• Identify frequent account failures and issues, document problem statement and build supporting business cases to correct
• Track and traffic issues arising from or with the customer relating to systems/product/solution performance, ensuring actions are taken leading to resolution efficiently, and that communication is maintained with the customer and internal stakeholders
• Other duties as assigned, included but not limited to - visiting client office as a GD representative to help us build client relationships onsite

Qualifications

• 5-7 years of relevant work experience
• Bachelor’s degree in Business, Information Technology, Supply Chain, or related field
• Basic knowledge of Microsoft Office, Slack, HubSpot and Google Suite
• Drive organizational progress towards on-time completion of deliverables
• Communicate with necessary stakeholders, gain understanding of issues/requirements from customers’ business team, explain how Quiet systems operate to the customer's business and/or tech team, translate technical requirements to the engineering team for sizing/design
• Bring strategic customer opportunities and recommendations back to the QP organization for improved service and customer satisfaction to inform future product and service offerings through detailed ROI assessments
• Prior Customer Support and/or Account Management experience
• Conduct oneself with professionalism
• Strong customer service orientation
• Excellent verbal and written communication and organizational skills, including presentation creationand delivery; comfortable communicating with different audiences from stakeholders to engineers
• Ability to effectively handle conflict and hold individuals accountable to client performance expectations
• Strong problem-solving and troubleshooting skills
• Maintain a positive attitude
• Ability to handle tight deadlines and scheduling requirements
• Basic understanding of records, inventories, and other routine documentation used in the warehouse

We offer

• Opportunity to work on bleeding-edge projects
• Work with a highly motivated and dedicated team
• Competitive salary
• Flexible schedule
• Benefits package - medical insurance, sports
• Corporate social events
• Professional development opportunities
• Well-equipped office

About us

Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.