Technical Support
We are seeking a skilled Technical Support Engineer with a strong background in Linux, remote server management, and SQL. The ideal candidate will be proficient in technical problem-solving, possess excellent communication skills in English, and have experience working in dynamic, fast-paced environments. Prior experience with TypeScript, Python, Scala, and Kotlin is a plus, along with familiarity in Kubernetes.
Essential functions
- Provide technical support and troubleshooting for distributed systems and applications.
- Work with Linux-based environments and perform system maintenance tasks.
- Connect to and manage remote servers using VPN and SSH.
- Create, modify, and run SQL queries to support data-related troubleshooting.
- Develop and execute shell scripts to automate repetitive tasks.
- Collaborate with cross-functional teams to resolve customer issues.
- Document troubleshooting procedures, root causes, and solutions.
Qualifications
- Strong proficiency in the English language (both written and spoken).
- Previous experience as a Technical Support Engineer or similar role.
- Linux proficiency for managing and troubleshooting systems.
- Experience connecting to and working with remote servers (VPN, SSH).
- Proficiency in SQL and building/working with queries.
- Experience in developing and executing shell scripts.
Would be a plus
- Experience with TypeScript, Python, Scala, and Kotlin.
- Familiarity with containerization tools like Kubernetes.
We offer
- 100% payroll scheme, benefits by law (IMSS, INFONAVIT, 12+ vacation days)
- Benefits above the law: Vacation premium 50%, 5 PTOs, 3 sick days, 10 guaranteed public holidays per year
- Major medical insurance, Dental and Vision plan for an employee and direct family members
- Minor Medical Insurance (Multiservicios Médicos Santander) for an employee and direct family members
- Life Insurance and funeral expenses
- 5% savings fund, uncapped (matched by the company in the end of the year)
- Grocery cards/vouchers (Vales de Despensa)
- 30 days End of the Year Bonus (Aguinaldo)
- Opportunity to work on bleeding-edge projects with a highly motivated and dedicated team all over the world
- Individual career development plan and support from the best experts
- Professional development opportunities (Linkedin Learning, Cloud certification programs, access to corporate LMS integrated with other learning platforms)
- Well-equipped office in a business area of Guadalajara (quiet room, games room, air hockey, PS5, Nintendo Switch and Xbox Series X, pool table, ping pong, snacks, smoothies, and much more)
- Corporate social events (yoga, massages, sport tournaments, discussion panels, technical talks, lunch & learns)
- Flexible working hours
- Opportunity to relocate to another country where the company's offices are present.
About us
Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.
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All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. All employment is decided on the basis of qualifications, merit, and business need.
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