
Achilles Chalkiotis
Digital Engagement Practice Head
Achilles brings over two decades of expertise in marketing technology and customer engagement solutions. His extensive career spans multiple industries, including automotive, FMCG, manufacturing, and financial services, where he has consistently delivered enhanced business outcomes through strategic digital initiatives. His impressive portfolio includes collaborations with leading brands across diverse sectors. In consumer packaged goods, he has worked with industry giants like Coca-Cola, Pepsi, and Nestlé. His expertise extends to financial services through partnerships with major banks and payment providers such as Scotiabank, RBC, and VISA. In the automotive sector, he has served prestigious brands including General Motors and Mercedes-Benz, while also managing projects for prominent consumer electronics companies like Apple Canada and HP. At Grid Dynamics, he continues to leverage his comprehensive understanding of MarTech solutions and customer engagement strategies to help organizations transform their digital presence and achieve measurable business results.
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AI for retail starts with composable commerce—where every click feels personal, every journey is seamless, and every interaction counts. Grid Dynamics’ composable commerce platform blends MACH architecture with advanced AI to craft shopping experiences that sense, adapt, and respond in real time....

As consumerism inevitably evolves, retailers must find new ways to understand their customers and refine their digital and in-store experiences. At the heart of this evolution is an AI-powered eCommerce platform with AI search, enriched product catalogs, and precision merchandising—key elements...

As a retail leader, are you in complete control of your search, browse, and recommendation strategies? Do your digital experiences align with your business goals while delivering what customers expect? Can you control product rankings to highlight specific items in search results, adjust categories...