Home About Events Conferences AI-driven customer experience: Practical applications and insights

Join Google Cloud and Grid Dynamics for an exclusive workshop on Generative AI’s role in customer experience. This session is for executives and decision-makers interested in AI-driven strategies to enhance customer engagement and operational efficiency.

Exploring AI’s impact on customer interactions

Learn how AI technologies are influencing customer interactions and contributing to business value. Speakers from Google Cloud and Grid Dynamics will discuss:

AI agents and their potential effect on customer loyalty

Data requirements for AI implementation in customer experience

Addressing privacy concerns in AI-driven personalization

Evaluating the scalability and ROI of AI investments

Confirmed attendees

AutoZone logo
Curtiss-Wright logo
EIS logo
The Home Depot logo
Honeywell logo

AutoZone logo
Curtiss-Wright logo
EIS logo
The Home Depot logo
Honeywell logo
Verizon logo
Mariott logo

Speakers

Vish Ganapathy photo

Vish Ganapathy

Field CTO, Retail Industry

AI-driven customer experience: Practical applications and insights
Valery Zelixon

Valery Zelixon

Senior Vice President of Sales

AI-driven customer experience: Practical applications and insights
Achilles Chalkiotis

Achilles Chalkiotis

Senior Director, Digital Engagement

AI-driven customer experience: Practical applications and insights
Prabu Ramaraj

Prabu Ramaraj

IT Director, Generative AI, Customer Satisfaction

AI-driven customer experience: Practical applications and insights
Stanislav Stolpovskiy

Stanislav Stolpovskiy

Head of Search Practice at Grid Dynamics

AI-driven customer experience: Practical applications and insights
Vikrant Raje photo

Vikrant Raje

Senior Director, Customer Success

AI-driven customer experience: Practical applications and insights
Jenna Banks photo

Jenna Banks

Moderator

AI-driven customer experience: Practical applications and insights

Vish Ganapathy

Field CTO, Retail Industry

Valery Zelixon

Senior Vice President of Sales

Achilles Chalkiotis

Senior Director, Digital Engagement

Prabu Ramaraj

IT Director, Generative AI, Customer Satisfaction

Stanislav Stolpovskiy

Head of Search Practice at Grid Dynamics

Stanislav is the Head of the Search practice at GridDynamics, with over 12 years of experience developing product discovery systems for prominent retailers. He has also accumulated more than 7 years of experience working on various machine learning and deep learning projects. Stanislav is passionate about ML, IR, and robotics, and he has been an integral part of the GridDynamics team since 2012.

Vikrant Raje

Senior Director, Customer Success

Jenna Banks

Moderator

Agenda

2:30 PM 3:10 PM

Registration & Networking

3:10 PM 3:15 PM

Welcome and Introduction

  • Valery Zelixon, SVP of Sales, Grid Dynamics
  • Vish Ganapathy, Field CTO, Retail Industry, Google Cloud
3:15 PM 3:40 PM

Panel discussion: "AI agents as game changers: Industry insights and real-world applications"

Panelists:

Vish Ganapathy, Field CTO, Retail Industry, Google Cloud

Stas Stolpovsky, Head of Search Practice, Grid Dynamics

Achilles Chalkiotis, Digital Engagement Practice Lead North America, Grid Dynamics

Moderator: Jenna Banks

 

  • Exploring provocative topics such as AI agents enhancing brand loyalty, scalability, ROI, and balancing AI personalization with privacy.
  • Panelists will share specific examples of AI’s impact on customer experience, from automation to personalization and beyond.
  • Audience Q&A will keep the discussion interactive.
3:40 PM 3:55 PM

Live Showcase “Conversational Search” & Interactive Q&A session

Speakers:

  • Stas Stolpovsky, Head of Search Practice, Grid Dynamics
  • Achilles Chalkiotis, Digital Engagement Practice Lead North America, Grid Dynamics
3:55 PM 4:10 PM

Networking break

4:10 PM 4:30 PM

Panel discussion: Implementing Gen AI for Business Impact & Interactive Q&A session

Panelists:
Prabu Ramaraj, IT Director, Generative AI, Customer Satisfaction, AutoZone
Raghvendra Joshi, Senior Director Inspire Brands
Vikrant Rage, Senior Director, Customer Success, Grid Dynamics
Moderator: Jenna Banks

  • Practical guide on how to implement Gen AI within an enterprise to drive tangible business outcomes.
  • Focus on overcoming common challenges such as data readiness, integration, and measuring ROI.
  • Case studies and success stories from retail, CPG, manufacturing, and automotive sectors.
4:30 PM 4:45 PM

Summary: "The power of Gen AI in customer experience" & Q&A

Speaker: Achilles Chalkiotis, Digital Engagement Practice Lead North America, Grid Dynamics

High-level overview of Gen AI technology, focusing on its role in transforming customer interactions across industries.

4:45 PM 4:50 PM

Closing remarks and next steps

4:50 PM 6:00 PM

Networking Happy Hour: Connect & Collaborate

Register now

    Invalid phone format
    AI-driven customer experience: Practical applications and insights

    Intended audience

    This workshop is designed for:

    Senior executives

    Customer experience managers

    Digital strategy leaders

    IT decision-makers

    1105 W Peachtree St NW, Atlanta, GA 30309
    United States

    Why should you attend?

    • Hear insights from experienced professionals at Google Cloud and Grid Dynamics
    • Examine practical uses of AI in customer experience
    • Understand steps for implementing AI solutions in your organization
    • Build connections with peers in your industry
    • Gain perspective on AI’s potential impact on customer interactions

    Space is limited. We encourage interested parties to register early.

    REGISTER NOW

    Other events

    all
    upcoming
    past